PRIVACY POLICY

AndesMotoRent

Effective Date: June 11, 2025

1. INTRODUCTION

AndesMotoRent (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the “Service”).

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

Account Information:

  • Full name and contact information (email, phone, address)

  • Date of birth and age verification

  • Profile photos and biographical information

  • Username and password

  • Emergency contact information

Identity Verification:

  • Government-issued identification (driver’s license, passport)

  • Social Security number (where legally required)

  • Motorcycle license and endorsements

  • Proof of insurance documents

Payment Information:

  • Credit card and banking details

  • Billing address and payment history

  • Tax identification numbers (for hosts)

Rental Information:

  • Rental history and preferences

  • Vehicle inspection reports and photos

  • Damage reports and insurance claims

  • Customer service communications

Host Information:

  • Motorcycle details, photos, and specifications

  • Registration and insurance documents

  • Maintenance records and safety certifications

  • Rental availability and pricing

2.2 Information Collected Automatically

When you use our Service, we automatically collect certain information:

Device Information:

  • IP address and device identifiers

  • Browser type and version

  • Operating system and device type

  • Screen resolution and language settings

Usage Information:

  • Pages visited and time spent on our Service

  • Search queries and booking activities

  • Click-through rates and user interactions

  • Referral sources and exit pages

Location Information:

  • GPS coordinates (with your permission)

  • Location data for rental pickups and returns

  • Geographic preferences and travel patterns

Technical Information:

  • Cookies and similar tracking technologies

  • Log files and server data

  • Performance metrics and error reports

2.3 Information from Third Parties

We may receive information from third-party sources:

Background Check Providers:

  • Criminal history and driving records

  • Identity verification results

  • Credit and financial information

Social Media Platforms:

  • Profile information from connected accounts

  • Social network connections and activities

Payment Processors:

  • Transaction details and payment status

  • Fraud detection and security information

Insurance Partners:

  • Claims history and coverage details

  • Risk assessment information

Marketing Partners:

  • Lead generation and referral data

  • Advertising performance metrics

3. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

3.1 Service Provision

  • Create and manage your account

  • Process bookings and facilitate rentals

  • Verify identity and conduct background checks

  • Handle payments and security deposits

  • Provide customer support and assistance

3.2 Safety and Security

  • Ensure platform safety and prevent fraud

  • Investigate violations of our Terms of Service

  • Comply with legal and regulatory requirements

  • Protect against unauthorized access and abuse

3.3 Communication

  • Send booking confirmations and updates

  • Provide important service announcements

  • Respond to inquiries and support requests

  • Send marketing communications (with consent)

3.4 Improvement and Analytics

  • Analyze usage patterns and preferences

  • Improve our Service features and functionality

  • Conduct research and development

  • Generate anonymous statistical reports

3.5 Legal Compliance

  • Comply with applicable laws and regulations

  • Respond to legal requests and court orders

  • Enforce our Terms of Service and policies

  • Protect our rights and interests

4. INFORMATION SHARING AND DISCLOSURE

4.1 With Other Users

We share certain information to facilitate rentals:

  • Host and renter contact information for confirmed bookings

  • Profile information, ratings, and reviews

  • Vehicle location for pickup and return coordination

  • Insurance and licensing verification status

4.2 With Service Providers

We share information with trusted third-party service providers:

Payment Processors:

  • Payment and billing information for transaction processing

Background Check Companies:

  • Personal information for identity and driving record verification

Insurance Partners:

  • Rental details and claims information for coverage purposes

Technology Vendors:

  • Technical data for platform maintenance and security

Customer Support:

  • Communication history for support and assistance

4.3 For Legal Reasons

We may disclose information when required by law or to:

  • Comply with legal processes, subpoenas, or court orders

  • Investigate potential violations of our Terms of Service

  • Protect the safety and rights of our users and the public

  • Respond to government requests and regulatory inquiries

4.4 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred to the acquiring entity with appropriate notice.

4.5 Aggregated Information

We may share aggregated, anonymized information that cannot identify you personally for research, marketing, or business purposes.

5. DATA RETENTION

We retain your personal information for as long as necessary to:

  • Provide our Service and fulfill the purposes outlined in this Privacy Policy

  • Comply with legal obligations and resolve disputes

  • Enforce our agreements and protect our rights

Specific retention periods:

  • Account information: Until account deletion plus 7 years for legal compliance

  • Payment information: 7 years for tax and audit purposes

  • Communication records: 5 years for customer service quality

  • Usage data: 3 years for analytics and improvement purposes

  • Background check results: As required by applicable law

When we no longer need your information, we will securely delete or anonymize it.

6. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information:

6.1 Technical Safeguards

  • Encryption of data in transit and at rest

  • Secure socket layer (SSL) technology

  • Regular security assessments and penetration testing

  • Access controls and authentication systems

  • Intrusion detection and monitoring systems

6.2 Organizational Measures

  • Employee training on data protection practices

  • Limited access on a need-to-know basis

  • Regular review of security policies and procedures

  • Incident response and breach notification protocols

  • Third-party security audits and certifications

6.3 Data Breach Response

In the event of a data breach, we will:

  • Promptly investigate and contain the incident

  • Notify affected users and relevant authorities as required by law

  • Take steps to prevent future breaches

  • Provide support and assistance to affected individuals

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

  • Request access to your personal information

  • Obtain a copy of your data in a portable format

  • Receive information about how we process your data

7.2 Correction and Update

  • Correct inaccurate or incomplete information

  • Update your account and profile information

  • Request verification of data accuracy

7.3 Deletion and Erasure

  • Request deletion of your personal information

  • Exercise “right to be forgotten” where applicable

  • Close your account and remove associated data

7.4 Restriction and Objection

  • Restrict certain processing activities

  • Object to processing for direct marketing

  • Withdraw consent for voluntary data collection

7.5 Exercising Your Rights

To exercise these rights, contact us at:

  • Email: privacy@andesmotorent.com

  • Subject line: “Privacy Rights Request”

  • Include your full name, email address, and specific request

We will respond to your request within 30 days and may require identity verification.

8. COOKIES AND TRACKING TECHNOLOGIES

8.1 Types of Cookies We Use

Essential Cookies:

  • Required for basic Service functionality

  • Authentication and security features

  • Shopping cart and booking process

Performance Cookies:

  • Analytics and usage statistics

  • Service improvement and optimization

  • Error monitoring and debugging

Functional Cookies:

  • User preferences and settings

  • Language and location customization

  • Enhanced user experience features

Marketing Cookies:

  • Targeted advertising and remarketing

  • Social media integration

  • Campaign effectiveness measurement

8.2 Cookie Management

You can control cookies through:

  • Browser settings and preferences

  • Opt-out tools and privacy extensions

  • Our cookie preference center

  • Third-party advertising controls

Disabling certain cookies may limit Service functionality.

8.3 Do Not Track

Our Service does not currently respond to “Do Not Track” browser signals, but we provide other privacy controls and options.

9. THIRD-PARTY LINKS AND SERVICES

Our Service may contain links to third-party websites, applications, and services. This Privacy Policy does not apply to these external sites. We recommend reviewing the privacy policies of any third-party services you access through our platform.

9.1 Social Media Integration

When you connect social media accounts or share content:

  • Information may be shared with the social media platform

  • Their privacy policies govern the use of your information

  • You can control sharing through your social media settings

9.2 Third-Party Analytics

We use third-party analytics services to understand Service usage:

  • Google Analytics (subject to Google’s privacy policy)

  • Custom analytics tools with data processing agreements

  • Anonymized data collection where possible

10. INTERNATIONAL DATA TRANSFERS

If you access our Service from outside the United States, your information may be transferred to, processed, and stored in the United States or other countries where our service providers operate.

We ensure appropriate safeguards for international transfers:

  • Standard contractual clauses

  • Adequacy decisions by relevant authorities

  • Binding corporate rules where applicable

  • Your consent for specific transfers

11. CHILDREN’S PRIVACY

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will promptly delete it.

Parents or guardians who believe their child has provided personal information should contact us immediately.

12. CALIFORNIA PRIVACY RIGHTS

12.1 CCPA Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know:

  • Categories of personal information collected

  • Sources of personal information

  • Business purposes for collection and sharing

  • Third parties with whom information is shared

Right to Delete:

  • Request deletion of personal information

  • Exceptions for legal compliance and business purposes

Right to Opt-Out:

  • Opt-out of the sale of personal information

  • We do not sell personal information as defined by CCPA

Right to Non-Discrimination:

  • Equal service regardless of privacy choices

  • No penalties for exercising CCPA rights

12.2 California Shine the Light

California residents may request information about personal information shared with third parties for direct marketing purposes.

13. EUROPEAN UNION PRIVACY RIGHTS

13.1 GDPR Compliance

For users in the European Union, we comply with the General Data Protection Regulation (GDPR):

Legal Basis for Processing:

  • Contract performance for Service provision

  • Legitimate interests for business operations

  • Legal compliance for regulatory requirements

  • Consent for marketing and optional features

Data Protection Officer: Contact our Data Protection Officer at dpo@andesmotorent.com

Supervisory Authority: You may lodge complaints with your local data protection authority

14. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors.

Notification of Changes:

  • Email notification for material changes

  • Prominent notice on our website

  • Updated effective date at the top of the policy

  • Opportunity to review changes before they take effect

Your Choices:

  • Continued use constitutes acceptance of changes

  • Option to delete account if you disagree with updates

  • Right to receive copy of previous policy versions

15. CONTACT INFORMATION

15.1 Privacy Questions

For privacy-related questions or concerns:

Email: @andesmotorent.com
Subject Line: Privacy Inquiry
Phone: [Privacy Hotline Number]
Mail: AndesMotoRent Privacy Team
[Physical Address]

15.2 Data Protection Officer

Email: @andesmotorent.com
Phone: [DPO Phone Number]

15.3 General Contact

Website: www.andesmotorent.com
Email: @andesmotorent.com
Phone: [Customer Service Number]

16. EFFECTIVE DATE AND SCOPE

This Privacy Policy is effective as of June 11, 2025, and applies to all information collected through our Service. Previous versions of this policy are available upon request.

Geographic Scope: This policy applies to all users regardless of location, with additional protections for users in jurisdictions with specific privacy laws.

Last Updated: June 11, 2025

This Privacy Policy supersedes all previous versions and is effective immediately upon posting.